New Support Center and Forums..

Greg S. -

We have implemented a new support center and forums for inkFrog. This will be our main area for information going forward. We hope you enjoy :-)

Have more questions? Submit a request

Comments

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    Bobbette C Hackle

    Where are the old areas for our public comments on ebay, eCommerce sites, comments on ebay offers, etc? 

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    trickthecat

    What type of forum software is this?  Seems kinda stark or maybe barren is a better word.

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    gator

    I want to know  how to edit an active or scheduled listing.  I've looked everywhere,  it was no problem to find this inkfrog 1 - I'm trying to get used to Inkfrog2.

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    Greg S.

    Click on the title in any section in inkFrog 2.0 to edit your listings.

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    gator

    IT worked - THANKS Greg.  

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    pocomocomputing

    How about learning to spell? What is Supprt?

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    LiliMoM

    Yes, I would like to know if the old forum will get archived and be accessable so that all of the information and solutions that members posted will be available?

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    Greg S.

    Most likely not unfortunately.. I believe we already wiped as much as possible out of those forums for obvious reasons.

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    freedeal201

    I kept getting this message.I can't open listing.I log out and log in doesn't help.

    Everything works except listing .Thanks 

    Sorry an error was caught executing your request: 17470. For security reasons, please log in again

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    tuskfan

    I have to say that I am extremely disappointed that many of the informative posts in the old forums made by both the IF support team and also by knowledgeable IF members (such as pocomocomputing) will not be re-posted on these forums. pocomo and many other members volunteered their time and their knowledge to make those tutorials/posts and it's just a shame that they were tossed out. Those posts/threads helped out many members (including myself when I rejoined).

    I do understand that InkFrog's main concern was to get the site up and running as quickly as possible in order for the members to be able to access their information and to continue working and that the forums were not the first priority. I also understand that this site does not belong to any of us, it belongs to InkFrog therefore we have no voice in this matter...you can do with this site and the forums as you wish however, it just seems like a slap in the face to all of the members who devoted their time to helping others to have their posts and threads just poofed.

    I recently reinstated my InkFrog account...even though I have been absent for a while I am not a new IF member. I have been with IF ever since they took SpareDollar over. I have always had the utmost respect for Greg and the entire IF staff so I am willing to give you all the benefit of the doubt that the destruction of the previous posts was something that could not be avoided however, somewhere, I hope that the information that was in those former posts can somehow be duplicated in the Tutorials section of this new forum.

    Hopefully we can all recover from the recent events that took place here and move on together as a community...

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    artisanmetalshop

    1) I don't mind that IF1 is gone... BUT some things in IF 2 never work and we have to go to IF 1.0 to do it.

    Example... try changing a title or sku number in inventory. You can't! We used to go to IF1 to do that/ This kind of 2.0 glitch must be ironed out.

     

    2). there was a running thread on the old forum listing such glitches. If you won't let us back in, will you please at least look at it! Some of it is stuff that really needs fixing!

     

    3) overall I love many of the changes made. Multi sku option for listings looks 100 times nicer/ easier, and the layout for library listings is excellent with summary of qtys etc.

     

    4) is there an actual forum anymore or just one long running comment thread??

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    pocomocomputing

    Jackie, I have found a way to recover old community posts using google.  I just added one as a test in Tips and Tricks forum.  I will re-post some of the posts that I made and others that I can remember.  This will take time, I will add a few at a time.  If you can remember one that you want done first, I will re-post it first.  As well, I will re-post tips from other users also.

    Greg, if possible, can you create additional forums like the old ones: eBay News, InkFrog Support, Online eCommerce Talk, Custom Templates.  I can then restore old info into the appropriate forum.  The General Forum is too restrictive as far as categories are concerned.  However, if it is more a tip, I will put it back into the Tip and Tricks forum.

     

     

  • Avatar
    gamebandit

    Hi,

    My pictures are not showing up and actually my friends and apparently all inkfrog users' photos aren't showing up right now... help a bunch of auctions are ending right now.

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    tuskfan

    pocomo...that's great!! Lots of work for you though...thank you so much for doing this. There isn't any particular thread that I needed personally to see, I just felt it was such a shame that they were all lost.

    Jason...are you still having image problems? I just checked a number of my listings and the images appear to be fine now...Jacie

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    gamebandit

    It is fine now I guess it only lasted less than an hour thank you

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    LiliMoM

    PoCoMo=oMoCoP ........ you are truly a prince among toads ....... THANK YOU VERY MUCH for your efforts and contributions.  This is truley good news that some of those AWESOME help posts can be salvaged and re-posted!!!  Hey has anyone else noticed that the spell check .... is on and off in its functioning when using FireFox ?

    http://showcase.inkfrog.com/my3geezzz] My3G'z InkFrog Gallery

    http://my3gz.mybisi.com/] My 3 G'z *Buy It Sell It - BISI - HighWire Store

    http://www.auctionsellersmotivators.com/forum/index.php/topic,13746.msg122790

  • Avatar
    charisse

    Haven't listed with inkfrog in about 4 months... I have started listing again... and my SHOWCASE does not

    show auctions at bottom of listing. I asked that movie be shown at bottom, I cleared my computer cache, and I went to Showcase>Refresh in inkfrog.

    Any other ideas? Thanks, Charisse

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    trickthecat

    How do you start a new thread?

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    eclectique

    HI! I have not been listing much for the past few months and am starting up again.  I was under the impression that my library listings would be kept forever.  Iam having trouble locating listings to relist.  Has your policy changed with regard to saved listings?   How do you contact support?

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    trickthecat

    Why does the weight and package size change when you change the "ship to" selection. Doesn't make sense as they are completely unrelated.

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    pocomocomputing

    HOW TO START A NEW THREAD

    When you log in into the forums, it goes by default to the Announcements forums.  Just look to you right and you see the forums available.  Click on the appropriate forum and then start a topic.  Please note that the available forums are few.  In most cases, use the GENERAL forum.

    You can also navigate by clicking on the top of the thread.  The two big words Forums / Announcements are hyperlinks.  Click on Forums to get the equivalent list of forums that you can on the right.

    Greg, I think inkFrog should change the default when logging in to these forums to the Forums list and not a specific Forum like Announcements.

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    chanzestroom09

    Sorry for my English.

    When I save a profile, it opens an alert and the page becames background and hide, the alert says the profile has been saved. then I click the "close" button, the alert closed, but the page is still keep hide and it still is background , why?

    It's not only save profile, but also many many place, as like add a Template.

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    seamist

    Thank you Greg and everyone, for getting the site back up so quickly. I also appreciate your taking all safety precautions. My listings are far more important than saving old forums ;) Everyone here has been great answering forum questions, I appreciate your help. Like they say, "ask and you shall receive"  sometimes this is quicker than searching old forums for info.:)

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    jjsgems

    Can't log in for some reason........................

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    bgfashionhouse1

    The website takes ages to load up this morning. sometimes takes forever and very slow.

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    lonma

    I used FedEx shipping all the time. However, I found ink can not let me add insurance for fedex. the insurance can only add to usps or ups? can you explain?

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    Siu Yu Pong

    Dear sir, I am using inkfrog image hosting system before, and I noted that just now you have cancelled my monthy plan USD6.99 for hosting pics on inkfrog, may I know how I can shift my plan to new system? does all of my pics remains there? As most of them are linked to my website I need to keep using this service...

     

    Please tell me what I can do to keep my pics.. even submit for new plan is ok

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    Long Zha

    inkfrog.com is very suck right now. You can get quick response before, now no one answer you a single question.  Server become worse and worese.

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    eclectique

    Do you no longer offer customer support?  I have some issues that I need tech support help with.

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    danafoxx

    Is anyone else having issues with auctions not auto-relisting? I've had several issues with this which is costing me money and still no reply from inkfrog...Poor service. I have my auctions set to auto-relist 100 times whether something sells or doesn't sell and I know I haven't sold 100 yet nor have they ended 100 times either! It would take over 8 years to stop auto-relisting if none sold.  Any answers INKFROG?!?!?!?