eBay Gallery Image Issues....

Greg S. -

Hello, eBay appears to have some issues with their gallery images. We are waiting on a status report and will try to update you here with updates as we find them. 

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Comments

  • Avatar
    GinaMsAntiqueArtGallery

    I contacted them yeesterday, no fix. It appears to be only with outside sourcing like Inkfrog and Auctivia. If you list thru eBay picture services it does not seem to happen. Please update ASAP, as I am not going to list until it is fixed. Or I may list thru Ebay. thanks, GIna

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    JohnJak

    I just listed the other day. I wish I would have not. Have to search for a new service to be compatible with Ebay.

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    Greg S.

    Hi JohnJak - this is not an inkFrog issue! This is an eBay issue. We have actually seen this happen to users who are listing through eBay directly as well! We are trying to find a work around but so far it's all on the eBay side and we need to wait for them to fix it.

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    JohnJak

    Thanks for the heads up Greg S.. I think ebay is toying with Frog and others. I'll Wait for a bit before making a irrational decision. John

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    BrianJPackington

    Hi Guys,

    I've just uploaded 2 listings without any Gallery problem so hopefully ebay's fixed it.

    I just spent all afternoon sorting out others previously listed by editing in ebay and removing the picture and uploading new via self hosting and inserting the Inkfrog URL so if the fix doesn't put right some of your existing listings that's the way round it. If you need any more info just put a message here and I will explain.

    Thank you to Greg for  the heads up that it was an ebay problem which gave me the idea for the fix.

    I would just like to add that Inkfrog is an excellent service and long may it reign.

    Brian

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    Greg S.

    Thanks Brian! :-).. I'll let support know of your fix as well!

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    michaelj9044

    Yes, I just went in and added the main image directly on Ebay as well. My other images still show from Inkfrog hosting, just not the gallery one which is strange. Luckily I only launched a few items but if someone has hundreds of items they just launched, this problem can be very time consuming to fix. I am also smart enough to save all my photos in a file on my desktop just in case but if someone did not do this, they would be screwed right now! Hopefully Ebay will get their act together soon as we are making them rich, its the least they could do...

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    seaneen

    I tried that yesterday, both here and ON eBay and no go. NOW this a.m. item has a bid so I can't do a blasted thing and I wanted to fb and Tweet it  but no pic will show ...

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    seaneen

    I save ALL my photos on 2 hard drives and  on IF. Can't understand those who don't [still need to back up, tho]

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    MyPrincessCloset

    I listed items yesterday morning and no gallery photo came up, I notified you right away. 36 hours later problem is still not fixed! Business is tough enough right now and with not having a gallery pictures that really sucks. Is there anyway I can get my money back.

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    Greg S.

    If you go into your listing and 'revise' it (on eBay) and use the 'use external gallery URL' option, and input the URL of your item it will then fix this issue. Basically eBay's gallery hosting broke for a period of time, if you go into your listing and use our hosting it will work great!

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    docnik

    Just talked with ebay and here is what we did for the quick fix.

    Use the bulk edit.  Selected edit 1-500 listings.  It will bring up all the listings you can then select the ones you have issues with or just go to the bottom and select submit all.  It went through and reset the listings and now all my pictures are there.  The EBay person said you can do it in bulk or individually, but you just select revise item and update.  You don't have to add a picture or change it.  Hope this helps.  It worked for our 100+ listings. 

    Lisa

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    seaneen

    Quite sure that will not work for items with bids ...will it? Where is the bulk edit, anyway?

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    docnik

    That was my question also, but it worked because we didn't change anything..  I think what it does is cause the system to scan your auctions for errors. At least that is what the guy told me.  To access it.  Pull up your active actions.  At the top of the auctions there is an "edit" pull down menu. Go to that and then select 1-500 listings.  (we have 503 current listings, the effected ones were in the first 500)  then once they load, go to the bottom and select submit .  You dont have to actually select any auction.  The button says submit all  or something like that.  The system found 1 item it told us it could not change.  I cancelled out of that page and then checked my listings and they were all fine.   It worked for us and the guy I talked with said that since you are not actually changing anything it works on items with bids.  (over 400 of our items have bids)  Hope that helps  He also said you could do each one individually.  Go to item select revise, go to bottom select continue, on next page select button that has you update listing and then check the listing.  You don't actually change anything it just resets it I guess. 

  • Avatar
    seaneen

    Crimony! It WORKED!! I picked the one item from eBay's list of my listings, went to bottm of revise page and clicked continue, then on bottom of second page clicked "submit revisions" [no update there] and the photo is now showing ON the listing gallery upper left. Shows up in my inkfrog gallery on the bottom, too now.

     

    THank You docnik!! inkfrog should pay you!

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    docnik

    Awesome.  Happy to help. We owe this one to Mathew at eBay.  He is the one that told me what to do. 

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    freedomgallery

    Why don't you fix this site so that we can delete our photos from images easier.  Your search function doesn't work most of the time, so we have to search through all of our photos to delet the sold ones.  Come on.....get with it and do your job so my time isn't wasted searching through 200 pages of photos so I can have room to put more photos up on new ads.    I've been waiting a long time.

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    Greg S.

    We are wanting to add a 'delete images' button from the sold listings page -- this way you can auto delete the images once your item sells. Would this feature be beneficial to you?

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    REDLINERACING

    I PAY EVERY 3 MON. I MADE A PAYMENT OF $30.00 ON JUNE 13TH  AND YOU GOT ME BLOCK OUT   PAYMENTS  NOT DUE   COME ON  what hells going on i can't log in

  • Avatar
    Greg S.

    Hello, i'm showing your account with us is active. Can you explain more about what is happening? Are you getting an error when you try to launch a listing? or when you try and login to inkFrog ?

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    recyclebabe

    Please do not auto delete the pix..I sell the same things over and over. I have to wait to reorder and there is a lag time between listings for the same item..If the delete pix is an option it would work for me.

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    theccstore

    Am I missing something here? I upload images into my gallery and they are now showing up as blank boxes and no image. This just started happening. 

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    Greg S.

    Can you explain more about what you mean? Do you mean they are not showing up in your 'images' thumbnails section or on your listings?

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    Abbie48

    InkFrog is not living up to its promises. No good saying that te gallery pictures are an eBay problem - inkfrog is an eBay lister for which we pay! And despite knowing for months it was going to happen, there is no way of entering EAN for listongs with variations. Off to seek another lister!

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    Greg S.

    hi Abbie48 - we have added a way to add in the UPC/MPN for variation listings inside inkFrog's lister. Just open it up (you must use the new lister, not the old one) and you will see the option to add it in.

    also, I would recommend anyone/everyone to move to our new inkFrog open tool. It's such a better tool and growing like crazy. Our sellers really love it. I'd definitely recommend moving to it (and yes it supports product id's for variations).

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    piasrotty

    I listed 17 items Sunday nite. 1 has the gallery photo issue, but others are okay. It has happened in the past on a few listings here and there. Pics aren't on the Ebay search page.....someone would have to click on the listings and all the pictures are there.

    I would love to try the new lister, but timing is horrible to learn new stuff.....This is the heavy listing season for me and I don't have enough time as it is.

  • Avatar
    meburgi

    Hundreds of listings in Library with no images. Cannot fix them!

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