New picture size requirements by eBay

Greg S. -

How can I find out which of my listings are not compliant?

Use this tool to see which listings are not compliant: http://www.isdntek.com/ebaytools/ListingPhotoSizes.htm

Announcement:

If you are reading this after clicking on a link from inside your inkFrog account (or from an email), chances are you are out of compliance with eBay's picture policy!  This article will explain what the picture policy is and how you can update your listings so they are in compliance. 

eBay's new picture policy is designed to ensure that buyers can view quality images.  Larger pictures are MORE important in today's eBay than smaller pictures. In the earlier days of eBay, smaller pictures were at an advantage because they loaded faster - today, buyers have high speed internet and picture loading times are a thing of the past.  In short, bigger pictures are better.

What is the new policy?

eBay's new policy requires that your image is at least 500px on the largest side (length or width). They recommend your pictures are 1600px on one side, but the minimum is now 500px. You can view a 500px tall and wide picture below as an example:

500pixels.png

 

So, how do you fix these if you have small pictures already on your eBay listing?

Unfortunately the answer is simple but time consuming. You will need to change out the pictures in your eBay listings. Yes, this means you will need to take new pictures, upload them, and then revise your eBay listings to use these new pictures. inkFrog makes it easy to revise these, just open your listing in any section (live, unsold, etc.) and make sure that the first image you use (from our image selector) is at least 500px wide or tall and then revise your listing. You can upload a new image directly from the revise section. Most likely this will be in your live listings section.

Why can't I just increase the size of my images using the image editor?

Truthfully - you could do this but it is definitely NOT recommended. If you increase the size of your image it will lower the quality and pixelate.  This will give you the adverse effect.

How can I find out which of my listings are not compliant?

Use this tool to see which listings are not compliant: http://www.isdntek.com/ebaytools/ListingPhotoSizes.htm 

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Comments

  • Avatar
    lixunzhang2012

    谢谢提醒

  • Avatar
    bigdog123

    This website is very helpful, thank you

  • Avatar
    dew506

    locate your listing in Inkfrog--do not open it. Right click the thumbnail gallery picture--then click save picture as--a window will open wherever you download your pictures from your camera[I use PhotoImpressions 6]. Click save. go to that place and edit the saved picture to the size needed. then go back to your listing and open it. Where you add photos--upload the new picture and then delete the old gallery picture and click revise. You cannot do this on the new version----only on the legacy version.

  • Avatar
    jimdalton

    I have tried to fix my pictures but seems like everything I try, I keep failing.  What can I do to fix my pictures?  Tired of banging my head against the wall.

  • Avatar
    Greg S.

    @jimdalton - do you have the option to actually re-take your images and upload them to your listings (revise your listings with the new images) ?

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    meburgi

    Is there a way to "grab" the listings that have photo issues all at once, so I can delete them? I don't have time to re-do all my listings just to get a new picture which won't be any better than the old ones. This is a ridiculous move. Anything anyone can do to complicate our way of listing seems to be the norm now. I always heard "if it ain't broke, don't fix it!" I get tired of all the 'NEW' policies and rules that make ebay a miserable place to sell now. Things are getting way too far out of touch with normal people and I'm sure a lot of people feel the same way I do.

  • Avatar
    meburgi

    I don't have any idea how to tell if my photo images are 500 pixels. It doesn't tell me when I am cropping them in my software..

     

  • Avatar
    Greg S.

    @meburgi - try downloading that image i posted above and use that as a reference for your images. Your images should be a LOT larger than that image but they can be as small as that one on any side.

  • Avatar
    thecollectorsquest

    To meet the new ebay requirements for the pictures, I edited my photos and uploaded those new photos to inkfrog and used the same original name of the photo that is seen in the listings on inkfrog and ebay. I figured if I use the same name, the new photo will automatically update in all the listings. When I check my newly uploaded photos in the image section on inkfrog, the new image is there and the sizing and everything is perfect but on ebay, when I look at the auction, it is showing the old picture and not the new one. The old picture doesn't even exist anymore in the image section on inkfrog but why is it still coming up on ebay. All my images on ebay are linked to my inkfrog pics. Now, even when I check my listings on inkfrog (main folder), the individual auction listings are still showing the old pictures but the new images in the image section are showing the new photos. What should I do?

  • Avatar
    goye

    Wow.....what is InkFrog doing to better enhance their paying customers experience using InkFrog?

     

    What about creating future auction / listings next month, has InkFrog created anything to prevent auctions from listing with incorrect photos only to be deemed dead to ebaY and our fee's lost because they elected to kill them, they were created using an approved third party lister or does all the cost fall on the seller for making a mistake?

     

    Please

  • Avatar
    Greg S.

    @thecollectorsquest - this depends. Overwriting the photo's may not update the photos on eBay because eBay now uses their own image hosting and that will not get updated. The only way to truly update it is to actually go in and revise your live listing with the new photo as the first image (in inkFrog) and set as the gallery image!

    @goye - this is not third party specific or even eBay specific. If your items were created with eBay's lister a long time ago  they will still fail on July 1st too!  This is an eBay change that requires sellers to go in and update their listings (the same as all their previous changes). We do our best to help sellers but there will be work involved in updating.

  • Avatar
    4_corners_gems

    I was told that if the items with wrong picture size were listed  "good till cancelled"  with no revisions made were going to be grandfathered in until they sold or were cancelled by me.  Can you verify this please?  Thanks.

  • Avatar
    lbwhited

    A book when listed had a large picture, but eBay said it as too small.

    When listing on Inkfrog, using the eBay picture service , the picture on the listing was tiny. I copied the picture eBay has on the listing and used that and it was larger, but eBay said it was not approved.

    Then I went to eBay and listed the same item using eBay listing and used the picture service there. The picture was the same size as my original picture, but now it is approved by eBay.

    End of experiment.

  • Avatar
    Greg S.

    @lbwhited - eBay has had some issues with warning users even when their images were good. There is an article about it on auctionbytes. I believe they are aware of the issue. The main thing to ensure is just that your images are the right size and you should be OK.

  • Avatar
    Greg S.

    @4_corners_gems - I am not sure on this to be honest. I would recommend updating pictures either way just to ensure compliance.

  • Avatar
    pocketchalker

    You know, while I find this really screwed up on eBay's part, what I find missing on Inkfog (that would be EXTREMELY helpful at this very moment) is any useful image information.

    I'm not sure why the image "upload date" or the "kb" information is important next to the thumbnail or how it's even found useful, but I believe we would all MUCH rather know the dimensions of the photo.

    Why aren't dimensions displayed anywhere?

    You know, most of my images are at 400px and bumping up their size via the image resizer isn't doing them any harm. The problem is I waste so much time reopening images I already adjusted because the image size isn't available. Pretty basic info isn't it? I don't care how many kb it is or when it was uploaded. That information doesn't do a thing for me.

  • Avatar
    Greg S.

    @pocketchalker - I agree with you it would be helpful now with the new size requirements. Keep in mind this was never something that was useful before and is why it was not added in. I'll see if it's possible to get that added!

  • Avatar
    pocketchalker

    @Greg - I'm glad you agree and will look into it.

    What I don't understand though, is how or why upload date and kb would be found more useful(at any point in time) then image dimensions. I find it had to believe that dimensions wouldn't have been extremely useful from the very beginning, especially when trying to optimize template load times. It would seem that for optimization purposes both dimensions and kb would be the most useful.

    That's here nor there now, the past is the past and it's not important at this point in time why decisions where made back then. What is important is to be able to fix the images now.

  • Avatar
    Greg S.

    @pocketchalker - previously image size in KB was very important because it meant faster image loading speeds. The optimal size back then was about 70-100k (big enough to show detail but fast enough to load for users with slower internet). Also, the KB determined how many images you could upload in your account since image space was always one of the determining factors of the plan. So this is why the image 'size' was important.  As technology has progressed, ie everyone has high speed internet, it's much less of a factor, and I agree that it should be pixel size now. It's just something that was never updated.

  • Avatar
    hemmel

    Is there a way to view my IF photos that i uploaded a while ago but never used, to see if they are correct BEFORE wasting time taking new ones?  

  • Avatar
    Greg S.

    You can click on them one by one in your account and compare them to the above (or view the source). We are hoping to add in a sizing option shortly but we just don't have that in place yet :-(

  • Avatar
    hk-corp

    good job, thanks

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    long0john

    Hello @Greg - 3 of my listings were rejected by Ebay / IF tonight due to size. Then I resized the pics to 505 x 400, re-inserted into failed listing  and IF / Ebay is still rejecting the listing. This is the first time it happened with any of my auctions.  It mainly affects nutrition labels that are showing large type text.  My understanding is that only 1 side has to be 500+, so 505 x 400 should be ok.  Is this correct?  Or is maybe IF rejecting my listings, because IF is using the above example of 500 x 500 as minimum size requirement?

  • Avatar
    Greg S.

    This is an eBay error, not an inkFrog error. My guess is that your image is too close to 500px -- i would try to make them 600px minimum.

  • Avatar
    long0john

    I just wanted to make sure that IF is simply passing through the Ebay errors.  So 600 x 480 should be ok?  Txs for the quick reply!

  • Avatar
    long0john

    @Greg - I resized the pics from within IF's image editor to 600 x 600 or 600 x 485 (example). Then I saved the rejected listing as a new library listing, deleted the images and imported the resized images from IF's image library. Apparently Ebay still rejects the listing. Do I need to resize the images in an offline editor and then upload to IF?

  • Avatar
    Greg S.

    do you have an example that I can take a look at ? Do you have the images in the images section (not in the description) ? 

  • Avatar
    long0john

    It's the most recent Library listing in folder Food for Health w/ the name "ASAP Silver Sol Variety Pack..". Images are in the image section since I am using a legacy template with the new lister.

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  • Avatar
    long0john

    @Greg - Please help. I did find new images for the listing above and was able to relist. However, I just uploaded several images that are jpeg 600 W x 1080-1200 H. In the process of uploading using html 5, flash or web, the IF images system resizes all these to a height of 800 and a width of 400-444. Even if I tell it to resize to a larger size while uploading. Then this pic together with a 600 x 600 pic gets rejected by Ebay. 

  • Avatar
    long0john

    Ok, I was able to relist most of my items, except for a couple. They keep getting rejected even though the images are of the same size as in the other listings. For several I had to do a work-a-round by uploading the new picture from within Ebay. Since the pic only showed in the Ebay pic area, I modified the same listing from within IF and was able to add the same pic next to the description as well. Not something I should have to do, but could not wait any longer for IF assistance. I still don't understand why my pic size is reduced during the upload process into IF. Maybe the compression level on my jpg file is too high.

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