Database issue..

Greg S. -

We are having an issue with one of our databases which is affecting approx 50% of our users. If you are seeing this then it's affecting you. We have our engineers working on it and will keep you updated here.

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Comments

  • Avatar
    jones2420

     Is this fixed yet because I am unable to list.  Once I change the item category the screen goes gray and I am unable to type into any other fields. 

  • Avatar
    Greg S.

    this was fixed a long time ago.. sorry for not updating the status. Contact support on your issue as it sounds like it's something else.

  • Avatar
    jones2420

    I am trying to contact support and can never reach anyone.  Could you please see if any live reps are available.  Thanks for your response.

  • Avatar
    Greg S.

    They should be on now.. if not, use the 'submit a ticket' option and they will get to you quickly.

  • Avatar
    kahukunet

    Seems like there still might be an issue.

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    Greg S.

    can you give me some more details?

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    greykittie

    I cannot upload any images with the new inkfrog...I've noticed the image database is different?? Any ideas. Unfortunately my PC will not allow me to log into the old Inkfrog. Any help is much appreciated.

  • Avatar
    wildman55

    same here greykittie, can't upload

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    Greg S.

    Can you explain a bit more about what happens when you try and upload? Does it give you an error? Are you uploading from the lister page or from the 'images' page ?

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    cyn

    I am having a problem with uploading photos as well.  I am uploading from the images page and it is completely new.  It will only upload a certain amount at a time.  When I finally get them uploaded and edited I am unable to select it and copy it so I can add it to my eBay description.  This is getting very frustrating as I only have a window of opportunity that I am able to work this weekend.  HELP! 

     

  • Avatar
    Greg S.

    @cyn - what browser and version are you using? Go to your images page, click on each image you want (which will select them) and then click on the 'html-->get html code' option. Are you trying this?

    Also, this is really such an old way of doing things with our system. Have you tried using our lister directly to launch your listing? It's how the system was built. 

  • Avatar
    greykittie

    Hi Greg, It seems to have been intermittent with me and I was able to do listings last night after a few reboots. I have always used your lister directly to upload pics and launch. Checked this morning and it appears to be fine.

  • Avatar
    highpoint55

    The whole format is different today. I've been using NEW and was able to choose between NEW and Old inkfrog. Today cannot chose. Image section is totally different today. Cannot change folder names in Images. Some of the folders have two image numbers appearing to have two different groups of images in one folder. When I click on either of the numbers, one is actually "connected" or linked to the number directly above the folder I'm looking at.

    I'm using Windows 8 with Google Chrome and Windows 7 using Internet Explorer.

    Basically have there been changes made since yesterday and are they going to be returned to what the system was yesterday. How do I change the folder names  in Images?

    Thank you, Marion

  • Avatar
    Greg S.

    Hi Marion, can you send me a screenshot? We did  do some updates to users who primarily used the 'new' site with regards to images. You will see that the images section is much faster, deleting is incredibly fast, and other things are faster as well.  It does look like the 'rename' option is no longer available for folders (I'll get that updated shortly) -- in the meantime, you can simply create a new folder with the name you want, move images into that folder, then delete the old one.

  • Avatar
    pearljr.

    I can't upload photos at all on legacy today. Legacy java uploader crashed and now I can't get back to image upload. When I click on "reload the page" it just sits there.....tried refreshing and opening a new window. In a new window when I try to go to my dashboard, it just sits there with the page blank.

  • Avatar
    highpoint55

    Hi Greg, I've attached a screen shot. You can see that at M21_Flags there are two files listed which say there are 5 photos in one and 35 in the other. The double images like this move around. But there's always double somewhere. I'm glad deleting will be faster. Rename will come back so that's good.

    Thanks, Marion

  • Avatar
    wildman55

    I have windows 7

    I check Images I then get (upload) with this at the bottom. All my folders are there

    Main Folder

    This folder does not contain any images. Please use 'Upload' to add images to this folder.

    I click Upload and the get this at the bottom with no upload submit

     Overwrite Duplicates    Add Watermark    Resize Image(s)

     

    L

    o

    a

    d

    i

    n

    g

    .

    .

    .

    <!-- ngSwitchWhen: true --><!-- ngSwitchDefault: -->

    <!-- ngSwitchWhen: true --><!-- ngSwitchDefault: -->This folder does not contain any images. Please use 'Upload' to add images to this folder.

  • Avatar
    wildman55

    seems to be working now OK. Thank you

  • Avatar
    highpoint55

    Hello again Greg,

     It is also not putting the newly created images folders in alpha/chronological orders when I create them either.

    Marion

  • Avatar
    wildman55

    not working right now again.

     

    Wayne

  • Avatar
    Greg S.

    @wildman55 - try clearing your browsers cache and refreshing and see if that resolves it.

  • Avatar
    cyn

    Greg...are we all Inkfrog guinea pigs on some new project you all are creating? :)

     

  • Avatar
    wildman55

    Greg ... worked with cache cleaning

  • Avatar
    highpoint55

    Hello Greg,

    It is transferring the photos faster which is nice.  I found when is needed to change my description tag and deleted the photo andadded my new one the photo count lowered by 1 and did not raise back up again.  Also when I went to look back at images to be sure my new tag was there it still showed the tag that I remove.  The new tag does not appear until I click enlarge photo and clicked view original image.. then it appears.

    Marion 

  • Avatar
    starrdna

    It is still not working. It started last night. My images will not load. There is no option for the old inkfrog. You only have one way of uploading pictures. The pictures folder has changed.  "Pictures were not upload due to restrictions on site"

  • Avatar
    starrdna

    it will not work with chrome, internet explorer  or firefox

  • Avatar
    Greg S.

    starrdna - can you show me  screenshot or an exact error message you are getting? How many images are you trying to upload at once? What happens if you try just one image?

  • Avatar
    starrdna

    I'm not sure how to do a screen shot. I went down to 1 picture and still nothing. I lowered the picture quality way down and it uploaded.

  • Avatar
    Greg S.

    Do you know what size your picture was previously?

  • Avatar
    starrdna

    It was over the 4 mb

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